Integration systems in hotels and hospitals

Design, implementation and integration of special installations and monitoring and management platforms for the diverse systems that were integrated for hospitality services.

Needs

Under the umbrella term Hospitality we have solutions for hotels, hospitals, third age residences and supervised housing etc. The common denominator for this group of solutions is intensive use of resources in environments that are increasingly technological. They also share the great need to create services and also to manage services, maintenance, supplies and billing.

In principle it's important to consider two areas of activity. First we have common areas (lobby, waiting room, event rooms, dining rooms, gardens, sports areas, gymnasiums, spas and operating theatres). Secondly, we have private areas (hotel rooms, apartments in supervised housing, hospital rooms). This dual focus requires the use of management platforms for diverse systems and their functioning in order provide users with services which are then managed in part by various managers: technical building management, management of community areas and monitoring private areas.

This case involves a hospital complex that provides diverse services and is run by a public health company as well as two private corporations: a health insurance provider for medical consultations and a football club for specialised rehabilitation and sports medicine services.

This hospital complex requires shared management and use of resources with a fundamental focus on knowledge of services that are offered to users and in user access to each of the areas and facilities in the complex. Also it was essential to simplify administrative processes (admission, check-in, check-out, room status, billing of services, reports, lists, delivery, analytic accounting, etc.)

Advanced technological infrastructure is fundamental for providing personalised services, in companion with an ICT platform with a computerised application for running services for each integrated subsystem of the aforementioned infrastructure.

- Access control to residential and private common areas.
- Security Systems.
- Residential automation.
- Individual billing systems for consumption.
- PA and audiovisual systems.
- Technical management in the building, BMS.

Solution

It's essential that the diverse systems in this hospitality complex are capable of integration so that their functions are interpreted as services and can be subjected to monitoring and management processes. The integration of these systems is carried out via a hardware/software platform capable of maintaining continuous control of the multiple elements that coexist within a global system.

The key to global control of the building and its diverse system is a centralised management platform. The common interconnecting element is a Multiservice Network extended through a high speed structured cable that directs the services to IP protocol technologies and connects all the building's systems with a high availability central server.

A complete RESIDENTIAL AUTOMATION system is incorporated in each room or apartment and distributed by zones and areas with individual controls for lighting, air conditioning and heating, blinds, awnings, automatic irrigation etc. A central meteorology station provides local climate data and relevant information for the automation and control systems.

In SECURITY, the complex is equipped with a system that is totally capable of integration both for common areas as well as for each room and office. Access control is fundamental in order to control the use of different zones for each user. This is achieved with a radiofrequency control system with magnetic strips as well as other biometrics such as fingerprint recognition. Video surveillance cameras are available in critical areas to provide preventive surveillance of all movement.

CONSUMPTION CONTROL in terms of electricity supply, water supply, telephone, Internet access, etc. allows authorised or limited consumption and individual billing for any of these systems, for the sharing of costs among the multiple companies involved and offers an alternative to community payment sharing with the accompanying savings in costs.

AUDIOVISUAL equipment, with information screens in halls and rooms in common areas, PA and ambience sound systems and television systems that serve hospital rooms. Technological infrastructures are harmoniously integrated into the furnishings as well.

The INTEGRATION with other industrial control systems in the building (Building Management System BMS) which provides added value for decision-making, preventive supervision and minimisation of management and running costs.

Installation of specific HOSPITALITY installations, such as the Nurse-Patient Notification system in rooms, which allows patients to contact the Nurses Station with hands free technology at any time. The state of alarm is always displayed with a light in the hall outside the room. Another clear application in hospitality areas is a central clock that controls and synchronises a network of secondary clocks, this serves as a reliable reference time, which computerises networks and automation require.


ACERCA has participated in the engineering project, the special installations, technical management and certification of various subsystems.

Benefits

Permits commercial use of the hospitality complex by diverse organisations and efficient use of shared resources thus making them more profitable.
Provides a unique platform for interconnection and management of the building's systems that simplifies technical and administrative activities making them more profitable.
The integrated non-stop monitoring system informs of the need to replace equipment and material and simultaneously informs and programmes maintenance. This reduces delays and discomfort as well as minimising maintenance costs.
It's possible for the end users to modify certain parameters in order to personalise the services to meet their needs.
Emergency situations or problems that arise outside working hours are much more manageable thanks to interconnected systems that minimize problems and increase security.
The result of all this is personalisation of resources and services for the user while providing management the benefits of cost saving from the moment of design and construction through the end of the building's life cycle.


Similar Cases

ACERCA's range of solutions includes projects and systems that make it possible to adopt individual solutions by implementing a monitoring and management platform. Similar applications have already been made in business centres, high rise apartment buildings, residential buildings, congress halls, museums and universities.